Privacy Policy
Last updated: 23 September 2026
Identity and Role of the Data Controller
glamrocko acts as the data controller for the purposes of this privacy policy. We are responsible for determining the purposes and means of processing personal data collected through our commercial website offering specialised courses in live production decks, control rooms, multi-camera switching, live broadcasting techniques, real-time video operation and professional management of television and streaming productions. Our registered address is The Warehouse, 3 Js Nursery, Smarts Heath Road, Woking, England, GU22 0RG and you may contact us at [email protected] or by telephone on 020 8035 8010.
Scope of This Notice and Who It Covers
This notice applies to all individuals who interact with our website, enrol on our courses, request information or otherwise provide personal data to us. It covers visitors from the United Kingdom and explains how we handle personal data in accordance with the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations. The notice does not apply to any third-party websites linked from our site.
Categories of Personal Data and Sources
We collect personal data directly from you when you complete contact forms, enrol on courses or communicate with us. Categories include identity information such as name, contact details including email address and telephone number, professional background information relevant to course participation, payment details processed securely by third parties, and technical data such as IP address and browser type collected automatically. We do not obtain data from third-party sources unless you explicitly authorise it.
Purpose-by-Purpose Explanation of Processing and Legal Basis
We process personal data for the following purposes. To provide and deliver our specialised courses we rely on contract necessity. To respond to enquiries and manage customer relationships we use legitimate interests. For marketing communications where consent has been given we rely on consent. To comply with legal obligations such as financial record-keeping we process data under legal obligation. Each purpose is assessed to ensure the processing is necessary and proportionate.
Whether Providing Data Is Required and Consequences of Not Providing It
Providing certain personal data is necessary to enrol on courses or receive responses to enquiries. If you do not provide required information we may be unable to complete your enrolment, process payments or deliver course materials. You are not obliged to provide data for optional marketing purposes and refusal will not affect your access to core services.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to ensure functionality, analyse usage and remember preferences. Details of the specific cookies employed and your choices for managing them are set out in our separate Cookie Policy which is accessible via the site-wide cookie banner. You can adjust your browser settings to refuse cookies although this may affect site performance.
Processors, Service-Provider Categories, Recipients and Disclosures Required by Law
We engage trusted processors including payment providers, email delivery services and hosting platforms to support our operations. These processors act under our instructions and are bound by appropriate contracts. We may disclose personal data where required by law, regulation or court order to regulatory bodies, law enforcement or public authorities.
International Transfers and Safeguards
Some of our processors may be located outside the United Kingdom. In such cases we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the UK Government or adequacy decisions, to protect your personal data to a standard equivalent to UK GDPR requirements.
Specific Retention Periods or Criteria
We retain personal data only for as long as necessary for the purposes for which it was collected. Course enrolment records are kept for seven years to meet accounting and legal obligations. Enquiry data is retained for two years unless you request earlier deletion. Marketing consent records are kept until consent is withdrawn. Technical logs are retained for twelve months for security analysis.
Security and Data-Minimisation Practices
We implement appropriate technical and organisational measures including encryption, access controls and regular security reviews to protect personal data against unauthorised access, alteration or loss. We apply data-minimisation principles so that only the information necessary for each purpose is collected and processed.
Data-Subject Rights and How to Exercise Them
You have the right to access, rectify, erase, restrict processing, port data and object to processing of your personal data. To exercise these rights please contact us at [email protected] or 020 8035 8010. We will respond within one month and may request additional information to verify your identity.
Right to Withdraw Consent and Object to Direct Marketing or Profiling
Where processing is based on consent you may withdraw that consent at any time by contacting us. You may also object to direct marketing or any profiling for marketing purposes at any time and we will cease such processing without undue delay.
Right to Complain to the Competent Supervisory Authority
If you are not satisfied with our handling of your personal data you have the right to lodge a complaint with the Information Commissioner's Office, the UK supervisory authority, via their website or by post to their office in Wilmslow.
Children and Age Restrictions
Our courses are intended for adults aged eighteen and over. We do not knowingly collect personal data from children under eighteen. If we become aware that data has been collected from a child without appropriate consent we will delete it promptly.
Automated Decision-Making and Profiling
We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on individuals. Any analysis of course participation data is used solely for internal improvement and does not result in automated decisions affecting you.
Policy Changes and Effective Date
We may update this policy from time to time to reflect changes in law or our practices. The current version will always be available on our website with the last-updated date clearly displayed. Material changes will be notified via the website or by email where appropriate.