Payment and Refund Policy
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all courses and related services offered by glamrocko based in the United Kingdom. Our offerings include specialised training in live production decks and control rooms, encompassing multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions. The policy governs purchases made through our commercial website for both individual course enrolments and bundled programmes. It covers digital access to course materials, live sessions, recorded content, and any supplementary resources provided as part of the training. This document does not extend to third-party services or external platforms accessed during your studies.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are displayed in British Pounds Sterling (GBP) and are inclusive of applicable Value Added Tax (VAT) at the current UK rate unless otherwise stated. Course fees may vary depending on the duration, level, and format of the training selected. Additional charges could include optional extras such as certification fees, extended access periods, or printed materials if requested. We reserve the right to adjust prices for new enrolments, but changes will not affect existing bookings. Currency conversion fees may apply if you pay from outside the UK, and these are the responsibility of the customer. Taxes are calculated based on your location at the time of purchase in accordance with UK tax regulations.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards including Visa, Mastercard, and American Express, as well as bank transfers for corporate bookings. Payments are processed securely through established third-party providers that comply with Payment Card Industry Data Security Standards. Authorisation occurs immediately upon submission of your order details. All transactions are encrypted to protect your financial information. We do not store card details on our systems. If a payment fails due to insufficient funds or incorrect details, you will be notified and given an opportunity to retry. Suspected fraudulent activity may result in the temporary hold of processing until verification is complete.
Order, Booking, or Service Confirmation and When a Contract Is Formed
Upon successful payment, you will receive an email confirmation containing your order details, access instructions, and a summary of the course. A binding contract is formed when we send this confirmation, subject to our acceptance of the booking. For live courses, places are allocated on a first-come, first-served basis. Digital access to materials is granted shortly after confirmation, typically within one business day. You should review all details in the confirmation email carefully as they form the basis of your agreement with glamrocko.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations, you have a 14-day cooling-off period from the date of confirmation to cancel your enrolment without providing a reason, provided the course has not commenced. For digital content, the right to cancel may be lost once you begin accessing the materials. If you cancel within this period, you are entitled to a full refund minus any reasonable administrative costs where applicable. Cancellations outside this window are considered on a case-by-case basis and may incur fees. Please contact us via the details on our Contacts page to initiate a cancellation.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available for cancellations within the cooling-off period or if the course is cancelled by glamrocko due to unforeseen circumstances such as instructor unavailability. Non-refundable items include any promotional discounts already applied, partially completed live sessions, and digital downloads already accessed. Services that have been fully delivered or where significant resources have been committed are generally excluded from refunds. We do not offer refunds for changes of mind after the cooling-off period or for failure to meet personal expectations regarding course content.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, email [email protected] with your order number, full name, and a clear statement of your request. Include any relevant details such as the date of purchase and reasons for the refund. You may also use the contact form on our Contacts page. We require proof of purchase and may ask for additional information to verify your identity. Requests should be made as soon as possible after identifying an issue. Incomplete requests may delay processing.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Upon receipt of your request, our team will review the details within 10 business days. We will assess eligibility against this policy and UK consumer law. If approved, you will receive written confirmation including the refund amount and timeline. If rejected, we will explain the reasons and outline any alternative options such as course transfers. You have the right to appeal a decision by providing further evidence. All decisions aim to be fair and transparent in line with the Consumer Rights Act 2015.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds are issued to the original payment method used for the purchase. Processing typically takes 5 to 10 business days after approval, though bank processing times may extend this to up to 14 days for credit cards. You will be notified once the refund has been initiated. If funds do not appear within the expected timeframe, please check with your bank or contact [email protected] for assistance. We are not responsible for delays caused by third-party financial institutions.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Our courses often include digital content such as video recordings and interactive modules. Once you start accessing this content, your cancellation rights may be affected. Subscriptions for ongoing access are billed in advance and renew automatically unless cancelled before the renewal date. Promotional offers are subject to their own terms and may not be eligible for refunds if the offer has been redeemed. For live sessions, attendance is non-transferable without prior approval. We comply with UK GDPR and the Data Protection Act when handling any personal data related to refunds.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
In the event of a failed payment, your enrolment will be placed on hold until resolved. Duplicate charges will be investigated and refunded promptly upon verification. Chargebacks are treated seriously and may result in suspension of access pending resolution. If fraud is suspected, we may share limited information with payment providers and law enforcement as required under PECR and UK data protection rules. Customers are encouraged to monitor their statements and report issues immediately to 020 8035 8010.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy does not affect your statutory rights under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. You retain the right to goods and services of satisfactory quality, as described, and fit for purpose. Nothing in this document excludes liability for death or personal injury caused by negligence or for fraud. If you are a consumer, these rights cannot be waived by agreement.
Contact Route, Policy Changes, and Last-Updated Date
For questions about this policy or to make a request, please use the contact form on our Contacts page or email [email protected]. We may update this policy from time to time to reflect changes in law or our services. The current version was last updated on 23 September 2026. Previous versions are available upon request. Continued use of our site after updates constitutes acceptance of the revised terms.